Returns & Exchanges
At Concept Global, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that if a style or fit isn't perfect, you can exchange it or receive a full refund with ease.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing